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HERO
GROUP'S UK COMPANY POSTS MAJOR JUMP IN PROFITS
London, January 29, 2008 (IANS)
 Telecom
Service Centres (TSC), a British call-centre company acquired by
Indian car manufacturing and contact centre major Hero Group in
August last year, has unveiled massive jumps in profits and sales.
With nine centres across Britain, TSC is Scotland's largest call
centre company. Spurred by capital reserves of the Hero Group, TSC
is now eyeing some new acquisitions in Scotland and the north of
England to expand its call centre offerings.
The
company has reported a 12 rise in turnover from £49.3 million
to £55.1 million ($98 million to $109 million) for the year
to Aug 31, 2007, according to the latest set of accounts. After
merger with the Hero Group, the company retained the earlier management
team. CEO Ken Hills said: "I am delighted that we are continuing
to maintain such a consistently strong record of growth. Our growth
last year was 50% ahead of the average for the sector, which, in
itself, is a real achievement in the face of tough competition.
"But
to couple that with such a significant rise in profits underlines
our overall competitiveness and shows we are in excellent shape
to secure further expansion during 2008.
"While
the financial figures are important, TSC is also about people, and
I am equally proud of the fact that in the last three years we have
doubled our staff. In that time our employee numbers have risen
from 1,600 to over 3,000 - often bringing jobs to areas where there
is a real need for employment. That is a hugely important aspect
of the TSC success story."
Last
autumn's merger with the contact centre arm of the Hero Group brought
their 800-seat site in Gurgaon near India's capital under the control
of the existing management team and Hills is positive this promises
even better growth in the future.
He
added: "I am sure that the industry will see a much-increased
demand from customers for a mixture of on-shore and off-shore services.
We are ideally placed to offer these services together with the
transformational capability that is all so important to the success
of business process outsourcing.
"We
feel that the approach to provide quality voice services, together
with a widening of service provision, will position the business
to achieve the expected growth targets. In addition, our alternative
offshore solution mitigates the impact to the company of work being
transitioned to low cost locations."
COO
David Ewing, who is leading the company's growth strategy targeting
Britain, with the USA, Australia and India as key new business areas
for both organic and inorganic expansion, said: "Our new capability
not only gives us huge financial stability, it opens the door to
new marketplaces like the United States and we are determined to
take advantage of those opportunities".
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