A day does not pass without a newspaper report about yet another company that has started outsourcing technology or other business processes to India. Managers across the world are beating a path to India because it is the global leader for offshore IT-enabled services. Many corporate leaders seek to reduce their costs or improve service quality, but not many understand India on their first visit and some are confused by clashes of culture.

Outsourcing to India, a new book written by the outsourcing consultant Mark Kobayashi-Hillary, introduces India and the major players in the Indian service industry. He describes the reasons why you should utilise India as an offshore outsourcing destination and the steps you need to take to find and work with a local partner. Outsourcing to India will help you to avoid cultural clashes and smooth over the traumatic transition period once you decide outsourcing to India is the right strategic decision for your company.

Outsourcing to India: The Offshore Advantage is designed to be read in a number of ways. You can sit and read it straight through as the chapters follow the logical progression of steps required to work with an outsourcing partner in India:

• India itself is introduced by chapters 1 through to 6, with information on history, politics and travel.
• The outsourcing industry in India is profiled by chapters 7 to 11, with information on the major players and locations.
• Chapters 12 to 23 constitute the management checklist; a step-by-step guide to outsourcing to India.

Alternatively, the individual chapters can be read as primers on each subject area, or the three main chapter groups can be read individually in order to focus on those specific areas.

Outsourcing to India: The Offshore Advantage is written for experienced managers who need to understand the outsourcing process and how this works with India, the most popular destination for offshore outsourcing. This book is written from personal experience and several years of research. It is intended to guide you through the outsourcing maze, allowing you to avoid many of the major pitfalls.

Outsourcing to India: The Offshore Advantage does not offer the detailed minutiae of example SLAs (Service Level Agreements) or outsourcing contracts. There is little value in this as every outsourcing agreement is different and any required examples will be available from your advising consultant. It does offer you the knowledge that you need to work in India, creating a successful outsourcing strategy for your organisation.

ABOUT THE AUTHOR

Mark Kobayashi-Hillary is a British writer and independent outsourcing consultant based in London. He has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India. He is a regular commentator on India and outsourcing in the European press and is a member of the British Computer Society working group conducting research into the effect of offshore outsourcing on the UK IT industry.

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